Returns, refunds and rights of cancellation
You have the right to cancel the Order exclusively under the following conditions:
(a) In the case of Faulty Products at the earliest occasion, after you have discovered that the fault or defect (provided that You shall be deemed to have inspected the Product as soon as reasonably practicable after delivery and in no case longer than 10 days after receiving the product).
(b) If We have failed to deliver the Order within 40 working days after the date you placed the Order;
If an Order is cancelled under the conditions in (a) or (b) above, We shall be responsible for all sums paid.
Notice of wish to cancel must be made by email to firstname.lastname@example.org Save in respect of Faulty or defective Products, nothing in these Terms and Conditions shall give you rights of cancellation in regard to the Products, which are personalised and have been made to the client’s specifications.